Please read our returns policy carefully.
What happens if you don't like the product you ordered when it arrives?
Our aim is to make sure you will like the product that you have ordered from us, but if you decide you do not like it, you can return the item to us within 7 days of delivery for a refund. All you have to do is send us an email with a brief explanation, and we'll arrange for it to be collected by our delivery partners. You have to make sure the goods are unused and in its original packaging.
How long will my refund take?
Once your goods have arrived back in our warehouse we will assess the condition of the items return and issue the refund straight away and your account within 10 - 30 working days, depending on how you paid. The refund will be processed deducting the collection charges for the goods and the administration fee.
We will deduct charges if the item returned is not in its original or damage condition.
What if the item is damaged when it arrives?
We use a specialist furniture carrier to deliver your furniture and we have made sure they are up to our high standards, so damage is rare. But if you're unhappy with the quality, please email us within 24 hours of delivery, sending us a couple of photos of the damage. Our team will assess the damage and, if approved, arrange to collect the item from you and either give you a refund or order you a replacement. However we do suggest that you inspect your product upon delivery, as you'll be required to sign a form confirming that it was received in a good condition.
Can I cancel an order if I change my mind?
If you have a change of heart, you can cancel at any time before your item is dispatched and we will refund in full. But if you cancel after the items has been dispatched or manufactured we will issue a refund deducting 50% as a re-stocking fee & delivery charge.
Can I change my existing order?
Once you've placed an order, we're not usually able to make any changes. However if you have a request please email us as soon as possible so that we can see if this is possible.
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